Return & Refund Policy

Last Updated: September 14, 2026

At LEWIS NICOLE RETAIL LLC, we want you to be satisfied with your purchase. If you are not completely satisfied with an eligible item, you may request a return in accordance with the policy below.

1. Return Period

We accept eligible return requests within 30 days of the delivery date.

To be eligible for a return, the item must be:

Unused and in its original condition
In the original packaging, where applicable
Free from damage, stains, odors, or signs of use
Accompanied by your order information or proof of purchase

Items that do not meet these requirements may not qualify for a refund.

2. How to Request a Return

Before sending an item back, please contact us at:

Email: info@lewisnicoleretail.com
Phone: +1 505-539-3297

Please include your order number, the item you wish to return, and the reason for the return.

Do not send merchandise back without contacting us first. We will provide return instructions when your request is approved.

3. Return Shipping

Unless an item is defective, damaged upon arrival, or we made an error with your order, the customer is generally responsible for return shipping costs.

Original shipping charges are generally non-refundable unless otherwise required by applicable law or the return is due to our error.

4. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.

Please provide your order number and clear photographs of the product and packaging when requested. We will review the issue and, where appropriate, provide a replacement, refund, or other suitable resolution.

5. Refunds

Once we receive and inspect an approved return, we will notify you whether your refund has been approved.

Approved refunds will generally be issued to the original payment method.

Please allow additional time for your bank or payment provider to process and post the refund to your account.

6. Non-Returnable Items

Certain products may not be eligible for return for health, hygiene, safety, personalization, or other applicable reasons.

Examples may include:

Used personal-care or hygiene products
Items that cannot be resold for health or safety reasons
Personalized or customized products
Gift cards, where applicable
Items marked as final sale

The specific return eligibility of a product may be stated on its product page or at checkout.

7. Exchanges

We may offer exchanges for eligible items depending on product availability.

If you would like to exchange an item, please contact us before returning the product.

8. Refused or Undeliverable Packages

If a package is returned to us because the customer provided an incorrect or incomplete shipping address, refused delivery, or otherwise caused the package to be undeliverable, additional shipping costs may apply.

Please contact us after receiving a return-to-sender notification so we can determine the available options.

9. Return Inspection

All returned merchandise is subject to inspection. We reserve the right to deny a return or reduce a refund when an item does not meet the eligibility requirements described in this policy, subject to applicable law.