Shipping Policy

Last Updated: September 14, 2026

At LEWIS NICOLE RETAIL LLC, we are committed to providing a simple and reliable shipping experience. Please review the information below regarding order processing, delivery times, shipping charges, and delivery issues.

1. Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received.

Orders placed on weekends or holidays will generally begin processing on the next business day.

Once your order has been processed and shipped, you will receive a shipping confirmation email containing tracking information when available.

2. Shipping Times

Estimated delivery times may vary depending on your location, shipping method, product availability, and the carrier.

Estimated delivery time: 5–10 business days after the order has been processed.

Please note that delivery estimates are not guaranteed. Delays may occur due to weather, carrier disruptions, holidays, customs, incorrect addresses, or other circumstances outside our control.

3. Shipping Locations

We currently offer shipping to addresses within the United States.

Shipping availability may vary by product and destination. If a particular location cannot be served, we will notify you as soon as reasonably possible.

4. Shipping Costs

Shipping charges are calculated and displayed during checkout based on the order, shipping destination, available shipping method, and applicable promotions.

Any applicable shipping fees will be shown before you complete your purchase.

5. Tracking Your Order

When tracking information is available, we will send it to the email address provided during checkout.

Please allow some time for the carrier's tracking system to update after your order has been shipped.

6. Incorrect or Incomplete Shipping Address

Customers are responsible for providing accurate and complete shipping information at checkout.

If you notice that your shipping address is incorrect, please contact us as soon as possible at:

Email: info@lewisnicoleretail.com
Phone: +1 505-539-3297

We will make reasonable efforts to assist with address corrections before an order is shipped. Once an order has been shipped, we may not be able to change the delivery address.

7. Lost, Stolen, or Damaged Packages

Once an order has been handed over to the shipping carrier, delivery is subject to the carrier's handling and delivery procedures.

If your tracking information indicates that your package was delivered but you cannot locate it, please first check around your property and contact the carrier for additional information.

If your package arrives damaged, please contact us as soon as possible with your order number and, where appropriate, photographs of the damaged package and product.

We will review the situation and determine the appropriate next steps.

8. Delayed Orders

Delivery dates are estimates and may be affected by circumstances outside our control, including severe weather, carrier delays, holidays, high shipping volumes, or other unexpected events.

If your order appears significantly delayed, please contact us and we will assist you in checking the available tracking information.

9. Changes or Cancellations

If you need to change or cancel an order, please contact us as soon as possible after placing the order.

Because orders may enter processing quickly, we cannot guarantee that cancellation or changes will be possible once an order has been processed or shipped.